Description
Providing technical services after the warranty period is one of the key factors in increasing customer satisfaction and maintaining relationships with them. These services can include the following:
1. Repair and maintenance
Repair services: Providing repair services for products that have problems after the warranty period. These services can include minor and major repairs.
Periodic maintenance programs: Suggesting maintenance programs to prevent future problems and increase the useful life of the equipment.
2. Technical support
Phone and online support: Providing a support line or online chat to answer technical questions and potential problems of customers even after the warranty period has expired.
Online guides: Creating a website or sections on an existing website to provide technical guides, training videos and related articles.
3. Spare parts supply
Spare parts sales: Providing spare parts sales services for customers who need to replace specific parts of the device.
Online ordering systems: The ability to purchase online and deliver spare parts to customers quickly.
5. Upgrade Services
Software Updates: If software is present in the product, providing software and security updates to enhance the device’s performance.
Development and Improvement: Suggesting hardware or software upgrades that customers can benefit from.
6. Cooperative and Consulting
Consulting Services: Providing advice on optimizing performance or replacing products that no longer perform as required.
New Product Suggestions: Informing customers about new products and their benefits over old products.
7. Loyalty Programs
Special Discounts: Providing discounts or special packages for customers who use technical services after the warranty expires.
Membership and Benefits: Creating programs that offer additional benefits to regular customers.
Conclusion:
Providing technical services after the warranty expires not only helps improve the customer experience, but can also lead to long-term loyalty and increased customer satisfaction. This service also makes customers feel like they haven't been forgotten and can easily contact the company if needed.
